The Housing Agency social media policy is aimed at mitigating against unwanted, unsolicited, or inappropriate comments on the social media platforms used by the organisation (LinkedIn, Facebook, X and Instagram).
The Housing Agency Social Media Policy
If you follow The Housing Agency on LinkedIn, X, Facebook and YouTube, you can expect information covering some or all of the following:
- The Housing Agency’s activities and achievements
- Information about our public engagement and outreach events
- Information on training and education supports
- Highlights from our work including publications, talks, exhibitions, and media coverage
- Collaborations with national state bodies
- Shared content from other organisations in the housing sector
- Shared articles, images, videos, or audio on topics that we believe will be of interest to our followers.
The Housing Agency’s social media channels are monitored during normal office hours and we endeavour to respond to any queries from users within 24 hours. However, we may not be able to reply individually to all the messages and comments we receive via these channels. The best means of communicating a query to The Housing Agency is by emailing info@housingagency.ie or you may find the information that you’re looking for on our website https://www.housingagency.ie/
We want the Housing Agency’s social media channels to be an engaging and informative place for you to find out about our activities. For this to happen, we have a few guidelines for our followers and people who engage with us on our social media channels.
- Be courteous and respectful. We will remove any comments / content that we deem offensive or inappropriate. People who post comments we deem to be offensive or inappropriate will be blocked.
- Stay on topic. We welcome debate and discussion, but please keep comments relevant to the original post.
- Avoid posting any personal information about yourself or any other person.
- Remember that the views expressed by our followers and people who engage with us on our social media channels are their own and may not represent the views of The Housing Agency.
We reserve the right to edit and amend any information we post. Any ‘retweet’, ‘favourite’, ‘add to list’, ‘Like’, or ‘share’ or similar is not an endorsement. Social media platforms may occasionally be unavailable, and we accept no responsibility for lack of service due to downtime.
Personal Data Protection and Data Security
Social media sites have their own terms of service and those posting content need to acquaint themselves with the terms and conditions associated with their use. In some cases, the site will claim control and ownership over everything you have uploaded or disclosed.
Those posting content onto social media sites need to be aware of the particular site's privacy policy and should verify that there is nothing in the content or post that would violate the site’s terms and conditions.
Information posted onto social media sites is likely to be permanently available and may indeed be published on other websites later. Deleting information is unlikely to remove it entirely as there could be multiple copies on the internet. Accordingly, discretion needs to be used when posting content onto social media sites.
The Housing Agency will not attempt to contact you through any of its social media websites or accounts to seek your personal data or banking details. Please do not share any personal data that you may deem to be confidential as it will be publicly available. The Housing Agency has the right to block any users, or remove any content on its social media channels that is not in line with this Policy.
To know more about your data protection rights please visit the Housing Agency’s privacy notice.
The Housing Agency will review this Policy over time in light of any ongoing operational procedural amendments.
Last updated on 03/10/2024
ENDS
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Document title |
Social Media Policy - Public |
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Version no |
1 |
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Developed by |
Communications |
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Date developed |
October 2024 |
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Approved by |
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Date of approval |
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Date effective from |
03/10/2024 |
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Review date |
Annually |