Housing Agency's Customer Charter
The Housing Agency strives to provide an excellent service to our various customers. Our aim is to be a customer focused organisation and to be courteous, helpful and responsive in dealing with queries and requests.
Our Customer Charter is supported by our Customer Action Plan which describes how the commitments and standards set out in the Charter will be delivered and evaluated by the Housing Agency.
Housing Agency’s Complaints Procedure
We want to listen to you, our customers and hear how you think we are doing as an organisation, and welcome all feedback. If you are not happy with any of the Housing Agency’s services, please outline the issues to:
Linda Magee, Operations, The Housing Agency, 53 Upper Mount Street, D02 KT73, Tel: 01 656 4100 Email: info@housingagency.ie
Office of the Ombudsman
We hope that we can resolve your complaint satisfactorily. However, if you feel you have been unfairly treated or are not satisfied with our response you can refer your complaint to the Office of the Ombudsman. The Ombudsman is impartial and free to use.
The Ombudsman will ask you for details of your complaint and to provide a copy of our final response to your complaint. The best way to do this is through:
- ‘Make A Complaint’ at www.ombudsman.ie
You can also write to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773 or call 01 639 5600 if you have any queries.